Personal Data Protection mytown88

1. Information We Collect

In operating the mytown88 platform, we collect several categories of personal information from our members. This collection occurs at various stages — during registration, during active use of the platform, and through your interactions with our support team.

Account registration information we collect includes:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for verification of the minimum age requirement of 21 years
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Your chosen username and password (passwords are stored in a hashed format that cannot be read)
• State or region of current residence

Financial and transaction information processed includes details related to deposits and withdrawals via Touch 'n Go eWallet, DuitNow, Boost, ShopeePay, online banking (FPX) and cryptocurrency such as USDT, BTC and ETH. We record every transaction including the amount, date, time and payment method used.

Technical and usage data collected automatically when you browse our website includes your device IP address, browser type and version, operating system, pages visited, session duration and any error messages that occur during use.

2. How We Use Your Information

mytown88 uses the personal information collected solely for legitimate purposes related to providing platform services to members. We do not use data for purposes not stated in this policy without first obtaining your consent.

The main uses of your personal information include:

• Verifying your identity during the registration and account login process
• Processing deposits and withdrawals accurately and efficiently
• Complying with international licensing requirements including Know Your Customer (KYC) procedures and anti-money laundering (AML) measures
• Detecting and investigating any fraudulent activity or suspicious account use
• Contacting you regarding your account, transactions, or changes to the terms of service
• Providing effective customer support when you need assistance
• Analysing usage patterns for the purpose of continuous improvement of the mytown88 platform
• Presenting relevant promotions and bonus information based on your usage profile

3. Sharing Information With Third Parties

mytown88 does not sell, transfer or disclose member personal information to third parties except in limited and controlled circumstances as stated below. Every data transfer is carried out with adequate contractual protections.

Circumstances in which information sharing may occur:

• Payment service providers: Transaction information is shared with licensed payment processors to enable deposits and withdrawals to be processed securely.
• Regulatory authorities: We will disclose information to the relevant authorities when required by law or a valid court order.
• Identity verification services: KYC information may be shared with licensed identity verification service providers to ensure compliance with licensing requirements.
• Business transfers: In the event of a merger, acquisition or sale of company assets, member information may be transferred as part of that process, subject to notice being given to members.

4. Data Security and Protection

The security of member personal information is a technical priority for mytown88. We implement multiple layers of security controls to protect data from unauthorised access, loss, misuse or accidental disclosure.

Security measures we use include:

• SSL/TLS encryption for all data communications between your browser and our servers
• Password storage in a one-way hashed format that cannot be reversed
• Role-based access controls for internal staff who handle member data
• Continuous system monitoring to detect suspicious activity or intrusion attempts
• Regular data backup procedures to prevent loss of information
• Periodic security audits by our technical team

While we make every effort to protect your data, no digital system can guarantee absolute security. You are also responsible for keeping your mytown88 account password confidential and not sharing it with anyone.

5. Cookies and Tracking Technologies

The mytown88 website uses cookies — small text files stored on your device — as well as similar technologies such as web beacons and pixels to improve the user experience and allow certain functions to operate correctly.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as maintaining your login session and remembering your language preference. These cookies cannot be turned off.
• Performance cookies: Collect information about how visitors use our website to help us improve performance and user experience.
• Functional cookies: Remember your preferences such as your username and display settings for a more personalised experience.
• Analytics cookies: Used to understand traffic patterns and website usage in aggregate and without identifying individuals.

You can control and delete cookies through your browser settings. However, turning off essential cookies may affect certain functions of the mytown88 website and your overall experience.

6. Your Rights Regarding Personal Data

As a mytown88 member and data subject, you have certain rights regarding the personal information we hold. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.

Rights you may exercise:

• Right to access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or outdated, you have the right to ask us to correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal information, subject to applicable legal retention requirements.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request that we transfer your data in a machine-readable format to you or a third party you specify.

7. Data Retention Period

mytown88 retains members' personal information for as long as necessary to fulfil the purposes stated in this privacy policy, unless a longer retention period is required or permitted by applicable law.

Generally, active account data is retained for as long as the account remains active. Financial transaction records are kept for the period required by the financial regulations and international licensing governing our operations. Once an account is closed or has been inactive for an extended period, data will be anonymised or securely deleted in accordance with our procedures, unless there is a legal requirement to retain it for longer.

Technical logs and analytics data are typically retained for a shorter period and used solely for system maintenance and security purposes.

8. Links to Other Sites

The mytown88 website may contain links to partner websites or service providers that operate independently from us. This privacy policy applies only to the mytown88 website and platform.

mytown88 is not responsible for the privacy practices or content of third-party websites accessed through those links. We recommend that you read the privacy policy of any third-party website you visit separately before providing any personal information there.

9. Changes to This Privacy Policy

mytown88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or improvements to our platform services.

When significant changes occur, we will notify members via their registered email or through a prominent notice on the mytown88 website. The effective date of the latest version will always be displayed at the top of this document.

Your continued use of mytown88 services after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to stop using our services and close your account.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding how mytown88 handles your personal information, or wish to exercise any of your privacy rights, our team is ready to assist.

You can contact the mytown88 support team via:

• Live Chat: Available 24 hours a day, 7 days a week directly on the mytown88 website in Malay and English
• Email: [email protected] — we will respond to your enquiry within a reasonable timeframe

When contacting us regarding privacy, please state your account name and clearly describe your enquiry or request so we can assist you more efficiently.